Returns are accepted for all products available for purchase online.  Returns must be made within 6 months of the original purchase.  We will refund the price paid for the product in full if it is in new condition.  Products that are returned with usage or damage will need to be inspected to determine the proper refund amount.  All refunds are less any shipping cost incurred by Alumi-Span for the original shipment.  Even if your original order had free shipping Alumi-Span's original shipping cost on that part of the order will be deducted.

Send parts for return to our Factory Location at 4445 S. Pittsford Rd. Pittsford, MI 49271.  

Please mark packages for return with "Return" on the outside of the box.  Include a name and contact number.    


Alumi-Span ships all packages UPS.  Even with the free shipping method your packages will be sent ground UPS.  Estimated shipping times for ground UPS from our location are listed below.  The shipping time is in addition to processing.  Most items received before 2:00 pm will ship the same business day.  At peak season (April-May) processing time may increase.